TCL SD WAN - Automated Service Portal
Challenges
Create API integration to the legacy system
Reduce Turnaround Time
Simplify system architecture
Numerous data points to be mapped on the portal
Strategy
Simplify complex system architecture to make the process more relevant to the user
An improved process for a better customer transaction
Concise the huge user database to resolve issues quickly
Eradicate manual intervention in the process
Outcome
Reduction of turnaround time
A process of 2 hours now done in seconds
Highly secure transactions
Improved monitoring
Multiple activities like- Customer onboarding, mapping, profile with application creation, and site association
Smoothen The Edges
We added a simplified approach that takes only 4 clicks to place a request. This outsmarted the previously used manual activation by manifolds.
The Smart Search
The Intuitive search facilitates an elastic search option for users to access information from varied sources across the portal.
The Journey Within
The automated user onboarding process helps us to upload the historic data of a user that enables a familiar start for the user on the portal
Let's Evolve
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